Check out the ZoomGo FAQs, System Requirements and User Guide to get all of your questions answered.
If you still need help using ZoomGo, feel free to email our support team at support@zoomgo.tv.
Troubleshooting
If something isn’t working quite right, take a look through the troubleshooting steps below to help resolve the issue.
Problem | Cause | Fix | |
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1 | No access to device disk |
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2 | The video content stopped playing | SD card was removed whilst ZoomGo is in operation | Insert the SD card back into ZoomGo |
3 | Wi-Fi connection dropped | ZoomGo was disconnected from power whilst in operation | Plug ZoomGo back into car power socket or Micro USB cable |
4 | Cannot power on ZoomGo from the in-car power socket; LED light is not illuminated |
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5 | Cannot find 'ZoomGo' in the WiFi access point list |
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6 | Cannot connect to ZoomGo WiFi |
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7 | Cannot power ZoomGo from car power socket; ZoomGo still works via Micro USB power |
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If none of the above fixes worked, get in touch with us at support@zoomgo.tv