ZoomGo Support Center

Check out the ZoomGo FAQs, System Requirements and User Guide to get all of your questions answered.
If you still need help using ZoomGo, feel free to email our support team at support@zoomgo.tv.


Getting Started

Powering the ZoomGo Media Stick

In a car, truck, RV, or other vehicle:
Insert the ZoomGo Media Stick into the 12 / 24 V power socket in your vehicle.

At home or on the go:
Connect the ZoomGo Media Stick to a Micro USB cable from either a wall charger, power bank or computer. Please note, when connected via Micro USB, the USB ports on the Stick will not be powered.

The LED indicator light will illuminate when the stick is powered. The LED flashes during Wi-Fi activity.

Using the app

App Home

App home menu

Video Player Controls

Android video player diagram

iOS video player diagram

Configuring Wi-Fi

Set Wi-Fi name and password

access settings menu

Internet connection

Configure Internet Access

Connecting to a hidden network

hidden ssid internet config

General Use

Using mobile data when connected to ZoomGo

If you are using an Android device with a cellular data connection, due to an operating system limitation, you cannot use mobile data while you are connected to ZoomGo. To use mobile data, please disconnect from ZoomGo Wi-Fi.

This does not affect iOS devices.

Supported file types

Video (Android) – 3GP, AVI, FLV, MKV, MOV, MP4, MPG, RM, RMVB, WMV
Video (iOS) – M4V, MP4, MOV

Audio – AAC, M4A, AC3, APE, FLAC, M4R, MP3, OGG


Documents – TXT, PDF, DOC/DOCX (Word), PPT/PPTX (PowerPoint), XLS/XLSX (Excel)

Adding custom subtitles

If you want to import your own subtitles, you can copy the .srt file into the same folder as the video, and change the filename to match, e.g. subtitles for the file Movie.mp4 should be called Movie.srt and placed in the same folder.

Now you can open the video, tap on the subtitle icon in the bottom right of the video player and switch on your custom subtitles.

Local albums or pictures not appearing

Please make sure you have set the correct app permissions. You should allow ZoomGo Media to access your photo libraries.

For iOS devices, make sure the Optimize Storage setting is disabled in the Photos app’s settings. If this is enabled, older photos are uploaded to iCloud and deleted from the device, so they cannot be viewed within ZoomGo Media.

File size limitations (FAT32)

Your microSD card will come formatted from the factory. Some cards may be preformatted in the FAT32 format. This older format has a maximum individual file size of 4GB, so some larger media files will not copy onto the card.

To fix this, you should reformat your microSD card to the exFAT format using your computer. Please note, all content on the microSD card will be erased during this process.

System update

In the Settings menu in ZoomGo Media, you can check for both app and firmware updates. The app should update automatically from your device’s app store.

Every now and again, we may release an updated firmware version to improve the performance of the ZoomGo Media Stick. If you connect the ZoomGo Media Stick to your home Wi-Fi connection, you can check if there’s an update for it.

Best practices

  • Do not unplug the ZoomGo Media Stick whilst the LED indicator light is flashing
  • Press the Eject button at the top of the ZoomGo Media App before powering off the Media Stick. Be careful not to press the Eject button during operation, as this will disconnect all devices until the ZoomGo Media Stick is restarted.

Factory reset and defaults

If you forget the ZoomGo Wi-Fi password, or want to reset the ZoomGo Media Stick for any other reason, you can restore it to factory settings. You can do this using a computer.

  1. Insert the MicroSD card into your computer.
  2. Open the MicroSD card – you should see a list of files and folders.
  3. Create a new text file using Notepad (Windows) or TextEdit (Mac) and save the file on the MicroSD card.
  4. Rename the file to $$reset$$.bin
  5. Eject the MicroSD card and remove it from your computer.
  6. Insert the MicroSD card into the ZoomGo Media Stick and power it on.

The system will now reset to factory default settings. The contents of the MicroSD card are unaffected.

Default Wi-Fi name: ZoomGo_xxxxxx
Default Wi-Fi password: 12345678

Staying connected with Android

On some newer versions of Android, when connecting to a Wi-Fi network with no internet connection, like ZoomGo, your phone or tablet may ask if you want to stay connected. Until you tap Yes on this message, the app will not be able to see content on the ZoomGo. If you missed the message and still can’t connect, close the app, go to your Wi-Fi settings, tap on ZoomGo, and tap Forget, then try connecting again.

Missing files after switching microSD card

When you insert a new microSD card into the ZoomGo, the app needs to scan through what’s on the card. This is so the app can show the right files in each category. If some files don’t appear, you can try pulling down the list from the top, which forces the app to refresh the list. If that doesn’t work, try clearing the app’s cache in Settings > Clear cache.

Video playback errors

If you have an issue playing a video file which works fine on your computer, and you’re sure it is compatible with ZoomGo, you can try clearing the app’s cache in Settings > Clear cache.

PC/Mac Sharing

Set up a Samba share (Windows)

samba windows

Set up a Samba share (Mac)

samba mac