ZoomGo Support Center

Check out the ZoomGo FAQ’s, System Requirements and User Guide to get all of your questions answered.
If you still need help using ZoomGo, feel free to email our support team at support@zoomgo.tv.

Regulatory Information

(i) Product Recommendations

For the best experience, we recommend using high-performance MicroSD cards from reputable manufacturers.

If you store any private or personal fi les on ZoomGo, you can set up password protection, to ensure your data cannot be accessed by other users.

ZoomGo’s Wi-Fi performance is tested to work with 4 connected devices, each streaming a video at 3100 kbps in an open Wi-Fi environment up to a range of 3 meters. Under high interference conditions, this range may drop to 1 meter.

/!\ Safety

Product safety is highly important, so please pay attention to the following warnings:

  1. ZoomGo is not water resistant – take care when handling liquids near the unit. Misuse may lead to electric shock and void product warranty.
  2. ZoomGo is not shockproof. Misuse may damage the unit and void product warranty.
  3. Keep away from heat and radiation.
  4. Take care when handling ZoomGo after an extended period of heavy operation – unit may be hot.

/!\FCC Warning

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Caution: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The device has been evaluated to meet general RF exposure requirements. The device can be used in portable exposure conditions without restriction.

(i) Limited Warranty Information

CE-Link Limited warrants to the original purchaser that your ZoomGo hardware product shall be free from defects in material and workmanship for the length of time, identified on your product package and/or contained in your user documentation, from the date of purchase (or delivery as may be required in certain jurisdictions).

Limitation of Liability
CE-LINK LIMITED SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF CE-LINK LIMITED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Duration of Implied Warranties
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY PERIOD FOR YOUR PRODUCT. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

No Other Warranties
No CE-Link Limited dealer, agent, or employee is authorized to make any modifi cation, extension, or addition to this warranty.

(i) Privacy Statement

Effective Date: 1 October 2017

We at ZoomGo take privacy seriously. This Privacy Policy describes how we collect, use, process, and protect your information when you access and use the ZoomGo Media app, ZoomGo devices, and on websites or through software managed by ZoomGo (the “Services”). Please review this Privacy Policy periodically as we may modify it from time to time. Each time you visit the site or provide us with information, by doing so you are accepting the practices described in this Privacy Policy at that time.

If you have questions or concerns regarding privacy, you should first contact our support team at support@zoomgo.tv.